We accept the following forms of payment:

• Cash (USD, EUR, TZS – subject to current exchange rates)
• Credit/Debit Cards (Visa, MasterCard, etc.)
• Mobile Money (M-Pesa, Airtel Money – available upon request)
• Bank Transfers (local or international)

To confirm your booking, we require:

• 50% advance payment upon booking confirmation
• 50% balance to be paid at least 7 days before the start of the service

For last-minute bookings (within 7 days), full payment is required at the time of booking.

• Cancellations more than 14 days before the tour: Full refund (minus transaction charges)
• Cancellations 7–14 days before the tour: 50% refund of the total package price
• Cancellations less than 7 days before the tour: No refund
• No-shows are non-refundable

Refunds are processed within 7–14 business days, subject to bank clearance times.

All prices are quoted in United States Dollars (USD) unless otherwise specified.

Payments made in other currencies will be converted using the current exchange rate at the time of payment.

We use secure, encrypted systems for all card and online payments to protect your financial data. Your privacy and security are our top priorities.

Shumbi Travel and Tour is not liable for cancellations or delays caused by force majeure events such as weather conditions, natural disasters, or political unrest. In such cases, we will do our best to reschedule or offer an alternative solution.

It is the customer’s responsibility to ensure payment is made on time to secure their booking. Delayed payments may result in cancellation of services without refund.

After every payment, you will receive an official receipt or invoice. Please keep a copy for your records. Formal invoices for companies or tax purposes are available on request.